Help using the CCH Support website
How to register
To register, go to New User Registration.
Select Register from the left-hand menu.You’ll be asked to enter your firm's Client Code, xxxxxxx, Client Web Password, xxxxxxxxxx (obtain this information beforehand).
Once you’ve entered these details, you’ll be taken to the registration form where you can choose your own personal username and password and select which e-Bulletins you’d like to receive. On subsequent visits, you’ll enter the site via 'Log On' where you'll need to enter the personal username and password that you chose.
Any number of people from your firm can register to the Support website and create their own username and password. They will all need the firm’s Client Code and Client Web password to do this.
Request your Client Code or Client Web Password
If you don't know your Client Logon, request a reminder using our online form.
Logging on
Each time you visit a client-only area on the Support website such as the Download Centre or KnowledgeBase, you will be asked to logon using the username and password you chose when you registered.
If you forget your username and/or password, use the Forgotten username or password link on the Logon page. Please do not re-register.
Log a Call
By logging calls online you benefit by being able to enter as much information as you want, which in turn means a CCH consultant is able to investigate your issue before calling you back - usually within 30 minutes.
To log your own call, select Log a call from the left-hand menu. Complete the fields marked with an asterisk and select Submit.
Updating your profile
If your email address changes, or you need to change your eBulletin options or password, make sure you change your profile.
Downloads and Product Information
-
To access Downloads (Full Releases, Service Packs, Hotfixes etc), and the latest Product Information , click the Downloads button in the left-hand menu (logon required)
Call Logging
KnowledgeBase
The KnowledgeBase is a searchable online database of information about CCH software. It includes any critical known issues, step-by-step instructions on performing key tasks, and product documentation such as Release Notes and Installation Guides. It’s available 24/7, so you can find an answer even if our Consultants aren’t available to help you.
To access the KnowledgeBase , select 'KnowledgeBase' from the Support left-hand menu.
For best results you should restrict your search to a particular product, or type in words and phrases to look for. You can also narrow it by searching particular categories of answer (such as known issues or documentation).
Product Information & Downloads
To see which updates are available for each of the products that you use, please select Downloads from the left-hand menu.
When you click on a title of an update you’ll be taken to an individual page describing the update in more detail. This page will summarise what’s included and allow you to download more information, including Release Notes and Installation Instructions. It will also inform you how large the files are so that you know how long the download is likely to take.
Remember that E-bulletins are the easiest way of finding out when a new update is released, so please ensure that you subscribe.
eBulletins
Types of update
Unsure what the difference is between a Service Pack and a Hot Fix? Read our guide to the types of software that CCH releases.
Viewing PDFs
Find out how to download Adobe Reader in order to view PDFs on your computer.
|
